Frequently Asked Questions

Have questions? No worries!

Coworking Space

Pricing

What are your pricing options?

Please refer to the specific outlet page for membership pricing.

Memberships

How do I become a member of WORQ?

Step 1: Find a membership option and location that best suits you.
Step 2: We recommend that you book a tour at your chosen WORQ location.
Step 3: Purchase the membership online or during your visit to WORQ.
Step 4: Get ready for your first day!

Is a deposit required to secure my membership?

Yup – a refundable deposit is required for all memberships. This will be returned promptly after your membership ends if the Membership Agreement has been adhered to.

When is my membership fee due?

Membership fees are due on the 1st day of every month. You have 7 days to settle any outstanding amounts before a late fee is charged and/or termination of your membership.

What are meeting room credits and how much do I get?

Each membership option entitles you to a certain amount of meeting room credits every month which can be used to book our meeting room, boardroom, and event space. Unused meeting room credits will not be brought forward to the next month. Bookings are done via the internal WORQ website.

What are printing credits and how much do I get?

Every access card will be entitled to RM20 worth of printing credits. This is a one-time perk (upon sign-up). Printing cost: B&W RM0.10/page, Colour RM0.50/page.

What membership options do you offer?

Hot Desk, Dedicated Desk, Private Suite, Lite Membership.

Which membership is most suitable for me?

Hot Desk: If you’re a worker bee who doesn’t want a dedicated spot, and likes to work in open spaces, look no further! Our Hot Desk membership will be your best bet.

Dedicated Desk: Want more security than our Hot Desk membership? This option is semi-private where you get a desk & a pedestal all to yourself in a shared lockable room.

Private Suite: Looking for something with a little more privacy? Our lockable private suites are your best option if you want to be undisturbed by the public.

Lite Membership: Best for those who want to be part of our community but don’t want the long commitment. Lite membership can still take advantage of our member’s discount on meeting room & event space bookings, while also be included in all our member-only perks like exclusive invites to our networking events.

How do I make payment for my membership?

Payment options available: Credit Card, Bank Transfer, Cheque, PayPal

For Hot Desk & Dedicated Desk memberships, you can sign up and pay online using a credit card.

For Private Suites, you will have to speak to our friendly Sales Manager who will assist you. Please refer to the specific outlet page for the contact details.

How do I cancel my membership?

For Hot Desk & Dedicated Desk memberships:
Step 1: Simply email the outlet (please refer to the specific outlet page for contact details) to let the team know you plan to end your membership before the end of the month.
Step 2: A Community Manager will approach you soon after. Don’t be alarmed if they ask you a few questions about why you’re leaving. It’s purely for data collection!
Step 3: Return your access cards and keys (if applicable) to our Front Desk. They will then inspect your room to ensure things are in order.
Step 4: We will process your refund. Hang in there! It’ll take approximately 5-10 days for the deposit to be refunded to your bank account.

Private Suite:
Private suites are on a pre-determined fixed term. All terms end at the end of a calendar month. For Private Suite customers who want to renew their membership, they need to notify WORQ at least 1 month prior to the end of their term, else the contract will lapse and their suite will be opened for customers on the waiting list.

Is there a Passport Program?

Yes there is and here are the details:

Single home branch member (Regular hotdesk, dedicated desk, private suite)
– Only has keycard access to a single location
– Day Passes can be redeemed at all locations

Add-on: Multi location passport (Basic)
+ RM150 / month for hotdesk access to all outlets where the hotdesk price is equal or lower than your home branch

Add-on: Multi location passport (Premium)
+ RM250 / month for hotdesk access to all outlets in Malaysia

Tours

Do I have to book a tour?

We strongly recommend for you to book a tour as it’ll give you a chance to fully understand the space, and you’ll be able to ask any specific questions you have.

How do I book a tour?

Book a tour (Glo Damansara – TTDI & UOA Business Park – Subang). Just fill in the form, and you’ll receive an email confirmation. After that, just show up for your tour!

General

What happens if I lose my access card?

Let our Front Desk Heroes know and we’ll re-issue a card to you at a replacement fee of RM20.

How much does printing cost?

B&W: RM0.10 per page. Colour: RM0.50 per page.
Don’t forget that you’ll get RM20 (per access card) FREE printing credit upon signing up! To reload your card, go to the Front Desk and ask for a reload. You will be billed at the end of the month.

What amenities do you have at WORQ?

Please refer to the specific outlet page for a full list of amenities we provide at each WORQ outlet. Not only that, we also have a list of amenities nearby i.e. restaurants, post offices and more.

For Glo Damansara – TTDI, click here.

For UOA Business Park – Subang, click here.

Can I bring guests to the space?

Yes! All visitors just have to register at the front desk to get access. If the visit is longer than 3 hours or your have more than 3 visitors, we would advise that you book a meeting room.

How much is parking?

At our Glo Damansara – TTDI outlet, parking is RM150 for the monthly season pass.

UOA Business Park – Subang outlet, UOA Business Park offers (1) reserved parking – RM128/month, (2) floating bays – RM65/month.

Operational hours

What are the operational hours of WORQ?

The space is accessible to all members by access card 24/7. Our staff are onsite between 9am to 6pm to assist you.

Meeting Rooms & Boardroom & Event Space

Pricing

What are your pricing options?

Please refer to the specific outlet page for membership pricing.

What's included

What’s included in my meeting room/ boardroom booking?

TV screen/projector, whiteboard, catering (upon request & chargeable).

What’s included in my event space booking?

Projector, audio system, configurable seating, catering (upon request & chargeable).

Catering

Who is your preferred caterer?

We have a few preferred caterers for different options, please contact events@worq.space for the menus. If you choose external caterers, there will be an administration fee of RM100.

Booking

Payment

You can make a booking for our meeting room online. Please refer to the specific outlet page to book a meeting room. Payment must be made within 30 minutes of confirmation, or your booking will be cancelled.

Deposit

Meeting room & Boardroom: No deposits needed. We just require full payment to confirm your booking.

Event Space: Along with full payment, a refundable deposit of RM300 is needed. Don’t worry, as long as you don’t damage anything, you’ll get your money back.

Cancellation

If I cancel my reservation, can I get a refund?


Meeting Room & Boardroom: Non-members have 7 days cancellation terms but our normal members get preferred cancellation terms (1 day for meeting room, 3 days for boardroom).


Event Space: If you cancel at least 7 days before your event, we’ll give you your money back. Applicable for non-members & members.

Availability

To check availability of our meeting room/ boardroom/ event space, please click here. Please note that the boardroom will not be available for booking if the event space has already been booked, and vice versa. This is to ensure that our members have sufficient space to work.

Confirmation

Once you’ve confirmed your booking, you will be sent a confirmation email. If you haven’t made payment for your booking, you are given 30 minutes before your booking will be cancelled.

Post-booking

Cleanup

You will be held liable for the state of the Event Space after your event. This means there shouldn’t be any rubbish lying around. If you hired an external caterer, do make sure they clean up after themselves. If you hired our preferred caterer, don’t worry about this, they’ll clean up for you!

Sponsored events

Can you sponsor my event?

Tell us more about your event! Please fill in this Google form and we will get back to you shortly. Do remember that we only sponsor events that directly benefit the community at WORQ, and it’s also based on the demand from our community.

Is there a deposit?

Yes there is a deposit of RM500 for our sponsored events.

Operational hours

Our meeting room / boardroom / event space can be booked from 9am to 10pm (weekdays), and 9am to 6pm (weekends).

Thinking of hosting an evening event during the weekends? Please email events@worq.space.

Community Partner

How to be a community partner

We’re glad you’re interested in being our community partner! Send us an email at community@worq.space telling us how you could be beneficial to the WORQ community.

Benefits of becoming our community partner

We’re glad you asked. Not only will you get brand exposure, you’ll also have access to WORQ’s community of approximately 2,200+ people from dynamic and diverse business backgrounds. This is an opportunity for business growth.


For a full list of our existing Community Partners, click here.

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