What does a Private Office membership include?
Our Private Office membership offers 24/7 access to a lockable office in a coworking space, complete with high-speed business-grade Wi-Fi, mail handling, phone booths, printers, scanners, and a fully stocked pantry with free-flow coffee and tea. Enjoy on-demand meeting rooms (credit-based) and exclusive member perks.
Customize your suite with workstation tables, task chairs, storage, and IT setups tailored to your needs. You can also add All Access passes for flexible use of hot desks across all WORQ locations. For team members who only come in now and then, FLEX Pass is a separate coworking pass with 3 or 10 days a month at any WORQ outlet.
Can I arrange a viewing?
Yes, you can easily
book a tour online or visit any of our WORQ outlets for an in-person viewing. We’re happy to show you around and answer any questions about our private office spaces.
Will I have access to other coworking outlets?
Yes, you can enhance your membership with
All Access for just
RM 100 per person per month. This allows you to work flexibly across all WORQ coworking spaces in Kuala Lumpur and Selangor.
What types of Private Offices are there?
There are four types of Private Offices:
Small - accommodates 1 to 4pax
Medium - accommodates 6 to 20 pax
Large - accommodates 50 to 200 pax, which comes with an open space office in a private zone, and is customizable.
Enterprise - Custom-Built solution in existing locations or new location
My team is growing – what if I need more than a couple of desks?
You can expand your private office space according to your team’s needs, with options to customize and add more desks or even have dedicated offices across different locations. WORQ’s flexible membership allows you to scale up easily as your team grows.
How much is a Private Office?
Rates vary depending on the room size and location. Rates are quoted based on the full capacity of the room, starting from a 3-person room.
The monthly rates are as follows
WORQ TTDI: RM 770/person
WORQ Bangsar: RM 800/person
WORQ KL Gateway: RM 800/person
WORQ Subang: RM 800/person
WORQ Sunway Velocity: RM 800/person
WORQ Menara 1 Sentrum @ KL Sentral: RM 970/person
WORQ Intermark: RM 1170/person
WORQ Sunway Putra: RM 500/person
WORQ Bandar Utama: RM 970/person
WORQ Menara Shell @ KL Sentral: RM 970/person
WORQ Well @ KL Eco City: RM 1170/person
Will I be sharing my Private Office with other people?
No, you will not be sharing your Private Office room with other people. WORQ provides a fully private and secured office space dedicated solely to your team. You will only be sharing the common amenities such as the pantry, meeting rooms, hotdesking area, phone booths, games room etc. You can also customize your Private Office and request some private amenities in your dedicated zone to suit your needs.
Can some of my team members who don't always come to the office share access to my Private Office?
Your Private Office is sized for your core team. For team members who only come in now and then, a
FLEX Pass gives them 3 or 10 coworking days a month at any WORQ outlet across the Klang Valley. FLEX3 is
RM90/month and FLEX10 is
RM290/month, bought online.
Learn about FLEX Pass.
What are the operation hours?
1. 24-hour access to all WORQ members
2. Reception staff are available from 9 am to 6 pm, Monday to Friday
3. For air-conditioning hours refer to FAQ below.
Are there any charges for printing?
A4 Black & White RM 0.10/sheet
A4 Colour RM 0.50/sheet
A3 Black & White RM 0.50/sheet
A3 Colour RM 1.00/sheet
Can I set up a phone line in my Private Office?
Yes, as a Private Office member, you can enjoy a special rate of RM 100/month for the AstriCloud landline. For more information on AstriCloud landline, you may refer to our Virtual Office solution.
Can I bring guests?
Yes, feel free to bring up to 3 guests for 3 hours, free of charge. Your guests are welcome to use the amenities under your membership account during their visit.
What are the operating hours of the air conditioning?
| Outlets | Monday to Friday | Saturday | Sunday & Public Holiday | After Hours Price |
|---|
| WORQ TTDI | 10AM - 10PM | 10AM - 10PM | 10AM - 10PM | RM360/hour |
| WORQ Bangsar | 8AM - 6PM | 8AM - 1PM | - | RM150/hour |
| WORQ KL Gateway | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM250/hour |
| WORQ Subang | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM200/hour |
| WORQ Sunway Velocity | 9AM - 6PM | - | - | RM280/hour |
WORQ Menara 1 Sentrum
@ KL Sentral | 9AM - 6PM | 9AM - 1PM | - | RM100/hour |
| WORQ Intermark | 9AM - 6PM | 9AM - 1PM | - | RM120/hour |
| WORQ Sunway Putra | 10AM - 8PM | 10AM - 6PM | 10AM - 6PM | RM70/hour |
| WORQ Bandar Utama | 9AM - 6PM | - | - | RM60/hour/zone |
WORQ Menara Shell
@ KL Sentral | 9AM - 6PM | - | - | RM150/hour |
WORQ Well
@ KL Eco City | 9AM - 6PM | - | - | Weekday (after 6pm)
- RM230/hour
Weekend & PH
- RM280/hour
Event Space (split unit)
- RM150/hour |
Is there a minimum membership term?
Three month.
Can I book a Private Office for a day?
Private Offices typically require a minimum membership term of one month. If you need a short-term workspace, WORQ offers alternatives like
Day Pass or
Weekly Pass at the hotdesking areas, or
Meeting Room if you are coming in for few hours only.
What's the difference between a Hot Desk, a Dedicated Desk, and a Private Office?
Hot Desk: A flexible workspace that allows you to use any available desk on a first-come, first-served basis.
Dedicated Desk: A fixed desk assigned to you, ensuring you have a personal workspace while still being part of a shared environment.
Private Office: A fully enclosed, secure office space for your team, offering privacy and the ability to customize the environment.
What does a Dedicated Desk membership include?
Our Dedicated Desk membership includes 24/7 access to a dedicated workstation in the hotdesking area in the coworking space, high-speed business-grade Wi-Fi, mail handling services, phone booths, printers, and scanners, free-flow coffee, tea, and a fully stocked pantry, on-demand meeting rooms (payable with credits), as well as access to our exclusive member perks.
Is there a trial period for a Dedicated Desk at WORQ?
Yes, we offer a one-day trial period for our Dedicated Desk membership plan. This allows you to experience our facilities and amenities before committing to a membership plan
Will I be sharing my Dedicated Desk with other people?
No, while the Dedicated Desk is in a shared workspace area, you will have a dedicated workstation reserved for you.
What is the termination policy for a Dedicated Desk?
To cancel your Dedicated Desk subscription, you must provide 1 month’s notice in writing. Should you choose to terminate your agreement early, you will be required to pay for the remaining tenure of your contract.
Can I bring guests?
Yes, feel free to bring up to 3 guests for 3 hours, free of charge. Your guests are welcome to use the amenities under your membership account during their visit.
How much is a Dedicated Desk?
The monthly rates for a Dedicated Desk is as follows:
WORQ Sunway Putra: RM 600
WORQ TTDI: RM 770
WORQ Bangsar: RM 800
WORQ KL Gateway: RM 800
WORQ Subang: RM 800
WORQ Sunway Velocity: RM 800
WORQ KL Gateway: RM 800/person
WORQ 1 Sentrum @ KL Sentral: RM 970
WORQ Menara Shell @ KL Sentral: RM 970
WORQ Intermark: RM 1170
WORQ Well @ KL Eco City: RM 1170
What are the operation hours
1. 24-hour access to all WORQ members
2. Reception staff are available from 9 am to 6 pm, Monday to Friday
3. For air-conditioning hours refer to FAQ below.
Are there any charges for printing?
A4 Black & White RM 0.10/sheet
A4 Colour RM 0.50/sheet
A3 Black & White RM 0.50/sheet
A3 Colour RM 1.00/sheet
Can I set up a phone line at my Dedicated Desk?
Yes, as a Dedicated Desk member, you can enjoy a special rate of RM 100/month for the AstriCloud landline. For more information on AstriCloud landline, you may refer to our Virtual Office solution.
What are the operating hours of the air conditioning?
| Outlets | Monday to Friday | Saturday | Sunday & Public Holiday | After Hours Price |
|---|
| WORQ TTDI | 10AM - 10PM | 10AM - 10PM | 10AM - 10PM | RM360/hour |
| WORQ Bangsar | 8AM - 6PM | 8AM - 1PM | - | RM150/hour |
| WORQ KL Gateway | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM250/hour |
| WORQ Subang | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM200/hour |
| WORQ Sunway Velocity | 9AM - 6PM | - | - | RM280/hour |
WORQ Menara 1 Sentrum
@ KL Sentral | 9AM - 6PM | 9AM - 1PM | - | RM100/hour |
| WORQ Intermark | 9AM - 6PM | 9AM - 1PM | - | RM120/hour |
| WORQ Sunway Putra | 10AM - 8PM | 10AM - 6PM | 10AM - 6PM | RM70/hour |
WORQ Menara Shell
@ KL Sentral | 9AM - 6PM | - | - | RM150/hour |
WORQ Well
@ KL Eco City | 9AM - 6PM | - | - | Weekday (after 6pm)
- RM230/hour
Weekend & PH
- RM280/hour
Event Space (split unit)
- RM150/hour |
Is there a minimum membership term?
One month.
Can I book a Dedicated Desk for a day?
Dedicated Desk typically requires a minimum membership term of one month. if you need a short-term workspace, WORQ offers alternatives like
Day Pass or
Weekly Pass at the hotdesking areas.
What's the difference between a Hot Desk, a Dedicated Desk, and a Private Office?
Hot Desk: A flexible workspace that allows you to use any available desk on a first-come, first-served basis.
Dedicated Desk: A fixed desk assigned to you, ensuring you have a personal workspace while still being part of a shared environment.
Private Office: A fully enclosed, secure office space for your team, offering privacy and the ability to customize the environment.
What does a Hot Desk membership include?
Our Hot Desk membership includes 24/7 access to the hotdesking area in the coworking space, high-speed business-grade Wi-Fi, phone booths, printers, and scanners, free-flow coffee, tea, and a fully stocked pantry, on-demand meeting rooms (payable with credits), as well as access to our exclusive member perks.
How much is a Hot Desk?
The monthly rates for Hot Desks are as follows:
WORQ Sunway Putra: RM 400
WORQ Subang: RM 400
WORQ TTDI: RM 400
WORQ Bangsar: RM 500
WORQ KL Gateway: RM 500
WORQ Sunway Velocity: RM 500
WORQ KL Sentral: RM 600
WORQ Bandar Utama: RM 600
WORQ Intermark: RM 700
Will I be sharing my Hot Desk with other people?
Yes, the Hot Desk is in a shared workspace area where desks are available on a first-come, first-served basis.
What is the termination policy for a Hot Desk?
To cancel your Hot Desk subscription, you must provide 1 month’s notice in writing. Should you choose to terminate your agreement early, you will be required to pay for the remaining tenure of your contract.
Can I bring guests?
Yes, feel free to bring up to 3 guests for 3 hours, free of charge. Your guests are welcome to use the amenities under your membership account during their visit.
Is there a trial period for a Hot Desk at WORQ?
Yes, we offer a one-day trial period for our Hot Desk membership plan. This allows you to experience our facilities and amenities before committing to a membership plan.
What are the operation hours?
1. 24-hour access to all WORQ members
2. Reception staff are available from 9 am to 6 pm, Monday to Friday
3. For air-conditioning hours refer to FAQ below.
Are there any charges for printing?
A4 Black & White RM 0.10/sheet
A4 Colour RM 0.50/sheet
A3 Black & White RM 0.50/sheet
A3 Colour RM 1.00/sheet
Can I set up a phone line at my Hot Desk?
Yes, as a Dedicated Desk member, you can enjoy a special rate of RM 100/month for the AstriCloud landline. For more information on AstriCloud landline, you may refer to our Virtual Office solution.
What are the operating hours of the air conditioning?
| Outlets | Monday to Friday | Saturday | Sunday & Public Holiday | After Hours Price |
|---|
| WORQ TTDI | 10AM - 10PM | 10AM - 10PM | 10AM - 10PM | RM360/hour |
| WORQ Bangsar | 8AM - 6PM | 8AM - 1PM | - | RM150/hour |
| WORQ KL Gateway | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM250/hour |
| WORQ Subang | 8AM - 10PM | 8AM - 10PM | 8AM - 10PM | RM200/hour |
| WORQ Sunway Velocity | 9AM - 6PM | - | - | RM280/hour |
WORQ Menara 1 Sentrum
@ KL Sentral | 9AM - 6PM | 9AM - 1PM | - | RM100/hour |
| WORQ Intermark | 9AM - 6PM | 9AM - 1PM | - | RM120/hour |
| WORQ Sunway Putra | 10AM - 8PM | 10AM - 6PM | 10AM - 6PM | RM70/hour |
WORQ Menara Shell
@ KL Sentral | 9AM - 6PM | - | - | RM150/hour |
WORQ Well
@ KL Eco City | 9AM - 6PM | - | - | Weekday (after 6pm)
- RM230/hour
Weekend & PH
- RM280/hour
Event Space (split unit)
- RM150/hour |
Is there a minimum membership term?
One month.
Can I book a Hot Desk for a day?
Hot Desk typically requires a minimum membership term of one month. if you need a short-term workspace, WORQ offers alternatives like
Day Pass or
Weekly Pass at the hotdesking areas.
What's the difference between a Hot Desk, a Dedicated Desk, and a Private Office?
Hot Desk: A flexible workspace that allows you to use any available desk on a first-come, first-served basis.
Dedicated Desk: A fixed desk assigned to you, ensuring you have a personal workspace while still being part of a shared environment.
Private Office: A fully enclosed, secure office space for your team, offering privacy and the ability to customize the environment.
Does my Hot Desk membership include mail handling and business address usage?
Mail handling and the use of WORQ’s business address are not included in the standard Hot Desk membership.
Members who require these services may add on at RM100 per month, which includes both mail handling and address usage.
Alternatively, members with a 12-month Hot Desk sign-up will enjoy complimentary mail handling and address usage throughout their contract period.
Do I need an existing WORQ membership to buy a FLEX Pass?
No. FLEX Pass is a standalone hot desk membership. You can buy it online without an existing Private Office, Dedicated Desk or Hot Desk subscription.
How much does FLEX Pass cost?
FLEX3 is RM90/month for 3 coworking days per month, while FLEX10 is RM290/month for 10 coworking days per month. Your monthly cycle starts on the day you buy your pass.
Can I use my FLEX Pass at any WORQ outlet?
Yes. Your FLEX Pass can be used at any WORQ outlet across the Klang Valley, so you can choose the location that works best for you each day.
See all locations.
What happens to unused days?
Your FLEX Pass renews monthly. Any unused days expire when your pass renews and do not carry over or roll over. You cannot purchase additional days until your pass renews.
ExampleYou buy FLEX3 on 1 March. You work from WORQ on 4 March and again on 12 March — that is 2 of your 3 days for the month used.
When your pass renews for the next month, the unused third day expires and you start again with 3 days, not 4. And if you had already used all 3 days by 12 March, you would wait until your pass renews.
What are the access hours?
FLEX Pass gives you 24/7 access. Each access day automatically resets at 12:00 AM, so your daily access follows the calendar day.
What is included with FLEX Pass?
You get a hot desk, high-speed Wi-Fi, free-flow coffee, tea and snacks, plus access to amenities in the space, including a napping pod, games room and more. Amenities vary by outlet.
What is a virtual office?
A virtual office gives your business a mailing address and services such as mail handling without renting a dedicated office. WORQ's plans also include a day pass each month, WORQ credits and facility discounts. The Virtual Office plan adds phone services.
How much does it cost?
Virtual Office Lite costs RM1,200 for a one-year membership, equivalent to RM100 a month. Virtual Office costs RM2,400 a year, equivalent to RM200 a month. Both are paid upfront for the year. Optional extras cost more, and your final total is shown in the booking form.
Can I use the address to register my company with SSM?
No. WORQ's virtual-office address is for business mailing and correspondence only. It cannot be used for SSM incorporation or registration, local-authority matters, or licensing and regulatory applications.
How will I receive my mail?
Our reception team receives letters and parcels at your selected outlet and notifies you when they arrive. You collect your mail from that outlet.
Does every plan include a phone number?
No. Virtual Office Lite covers the business address, mail handling and the listed workspace benefits. The Virtual Office plan adds a fixed-line number, call forwarding, one extension, a virtual assistant, mobile app management, free incoming calls and 404 free outgoing minutes each month.
Can I use a workspace or book a meeting room?
Both plans include one day pass and RM50 in WORQ credits each month, plus a 10% discount on meeting rooms and event spaces. Ask our team about the conditions for using your credits, day pass and discounts before booking.
When does my membership start?
Select your start month in the booking form. Your membership begins on the first day of that month and runs for one year. Review the displayed start and end dates before paying.
Do I need a virtual office or a physical workspace?
Choose a virtual office if you mainly need a business mailing address and mail handling. If you need a desk more often or a private space for your team, compare WORQ's hot desk and private office memberships.
What is the difference between a Day Office and Private Office?
Day Office is for short-term office space for a day. Private Office is an office space for long-term use, with specific requirements. Daily Office is only available on weekdays from 9am to 6pm, while Private Office is available 24/7, following building regulations.
Do I get 24-hour access to the workspace?
No, 24-hour access is not included with the Day Office. Access is available from 9 am to 6 pm, Monday to Friday (excluding public holidays).
Can I access any WORQ outlet?
No, Day Office bookings are limited to selected outlets with available private office units. Specific room size or view preferences cannot be chosen, as allocation is on a first come, first served basis.
How much does a Day Office cost?
It’s RM160 per day for a private office that can accommodate up to 4 people.
Can I use the Day Office for meetings?
No, the Day Office is intended for quiet, focused work only. For meetings or events, please explore our Meeting Room or Event Space options. is available from 9:00 AM to 6:00 PM, Monday to Friday, excluding public holidays.
What amenities are included?
You’ll enjoy free-flow coffee, tea, snacks, and high-speed WiFi, plus full access to common areas like the games room, massage chair, and social pantry.
How does the booking work?
Office allocation depends on availability and will be assigned on your booking day. The quantity you select during booking equals the number of rooms reserved for that outlet.
What does a Day Pass membership include?
Our Day Pass membership includes one day access only, 9 am to 6 pm on Monday to Friday, excluding public Holidays, to the hotdesking area in the coworking space, high-speed business-grade Wi-Fi, phone booths, printers, and scanners, free-flow coffee, tea, and a fully stocked pantry, on-demand meeting rooms (charges apply), as well as access to our exclusive member perks.
How much is a Day Pass for one user?
WORQ Bangsar: RM 40
WORQ KL Gateway: RM 40
WORQ Subang: RM 40
WORQ Sunway Putra: RM 40
WORQ Sunway Velocity: RM 40
WORQ TTDI: RM 40
WORQ KL Sentral: RM 60
WORQ Bandar Utama: RM 60
WORQ Intermark: RM 70
What are the operation hours?
9 am to 6 pm, Monday to Friday, excluding Public Holidays.
What documentation should I bring?
Do bring either your NRIC, driver's license or Passport as identification, just in case you need to register at the building lobby.
Are there any charges for printing?
A4 Black & White RM 0.10/sheet
A4 Colour RM 0.50/sheet
A3 Black & White RM 0.50/sheet
A3 Colour RM 1.00/sheet
Can I use the WORQ Day Pass on weekends?
Day Pass can only be used on Monday to Friday, from 9 am - 6 pm, excluding weekends and public holidays. If you need to access the space over the weekends, you may purchase
Weekly Pass.
Can I access multiple locations using Day Pass?
Day Pass is valid for the outlet selected only at the time of purchase.
Can I use the Day Pass for extended hours if needed?
Day Pass allows access to the coworking space from 9 am to 6 pm, Monday to Friday only if you require extended hours, you may purchase a
Weekly Pass or
Hotdesk for 24/7 access during the validity period.
Can I bring guests?
Day Pass is intended for individual use, you may book a
Meeting Room for hosting guests or clients.
Are there any special rates for bulk purchases of Day Passes?
For longer-term usage, you may purchase a
Weekly Pass for 7-day validity, or a
Hot Desk for a monthly validity.
What does a Weekly Pass membership include?
Our Weekly Pass membership includes 7-day 24/7 access to the hotdesking area in the coworking space, high-speed business-grade Wi-Fi, phone booths, printers, and scanners, free-flow coffee, tea, a fully stocked pantry, on-demand meeting rooms (charges apply), as well as access to our exclusive member perks.
Can I use the Weekly Pass on weekends?
Yes, you may access the coworking space 24/7 over the 7-day validity period. However, please note that there is no air-conditioning after working hours.
Can I access multiple locations using Weekly Pass?
Weekly Pass is valid for the outlet selected only at the time of purchase.
Can I bring guests?
Weekly Pass is intended for individual use. You may book a
Meeting Room for hosting guests or clients.
Are there any special rates for bulk purchases of Weekly Passes?
For longer-term usage, you may purchase a
Hot Desk for a monthly validity.
What facilities and amenities are included with the meeting room rental?
All our meeting rooms come with TV screens, conference phone technology, a whiteboard, and high-speed business-grade WiFi.
What services do you offer as an extra?
1. Flip charts for RM 30 per set
2. Pantry access at RM 5 per person, which comes with unlimited coffee, tea, and snacks.
How do I book a room?
1. For online booking with instant confirmation, click “Book Meeting Room” at your desired outlet.
2. Choose the date.
3. Choose the correct room size based on the number of attendees.
4. Select the time and duration of your meeting.
5. Insert your meeting title and confirm the number of attendees.
6. Verify your email address.
7. Make the payment, and you will receive a booking confirmation.
8. WORQ reserves the right to refuse any bookings that are done less than 24 hours in advance. Full payment needs to be made before usage.
Alternatively, you may Get a Quote from our sales team for manual offline booking.
Do I need to pay for a security deposit?
You don’t need to pay for a security deposit for meeting room booking. However, there is an extra RM50 cleaning fee charged if the meeting rooms are left dirty after the event.
What is the cancellation policy?
You can reschedule your meeting rooms booking by contacting our team at least 48 hours before your event to discuss your options. Please note that rescheduling is subject to availability and you are allowed to reschedule the booking once only. If you need to cancel the booking, refunds will only be given for reservations canceled at least 24 hours before the event. No refund will be given if you cancel less than 24 hours before the event or if the event was rescheduled before.
Will someone be there to greet my guests?
Yes, our friendly front desk team will welcome your guests at the reception and direct them to your meeting rooms during our front desk working hours, 9 am to 6 pm, Monday to Friday only. If you book your event hall for after-hour usage only, you may do a self-check-in. The self-check-in guides will be sent to you upon booking confirmation.
Do you offer drinks or catering?
We offer pantry access to RM 5 per person, with unlimited coffee, tea, and snacks. We recommend our panel caterers for all our spaces to facilitate a seamless logistics arrangement. The panel caterer's details will be shared upon booking confirmation. In the event you appoint your own caterer, there will be a surcharge of RM 100
What happens if my meeting overruns or I need the room for longer?
If your meeting overruns, or you need the room for longer, WORQ offers an extension depending on the room's availability. It's best to notify the front desk staff as early as possible to check if the room can be booked for additional time. Additional charges may apply based on the extended usage. We recommend booking additional hours in advance to avoid any incovenience and to ensure a smooth and uninterrupted meeting experience.
How early can I, or my guests arrive for the meeting?
You are welcome to wait in the reception area for up to 30 minutes before your meeting room booking starts.
What events can be held at WORQ’s Event Space?
WORQ Event Space is designed for a variety of functions, including corporate events, seminars, workshops, training sessions, workshops, presentations, conferences, networking events, product launches, team-building events, and more.
What facilities and amenities are included with the event space rental?
As Event Space users, you can enjoy the following benefits:
1. Audio-visual equipment (projectors, microphones, speakers)
2. Customizable seating arrangements (Theatre setting, Classroom setting, & Cluster setting)
3. Breakout areas for networking
4. High-speed business-grade WiFi
5. Panel Caterers (charges apply)
What are the operation hours for event halls?
Event Space is available for booking from 8 am to 10 pm daily. Our Front Desk will be on duty from 9 am to 6 pm, Monday to Friday only, and will assist remotely during after-work hours. If you require our front desk to be on standby for after-work hours, there will be a nominal fee of RM40/hour.
Extended hour charges will be applied at the same rate as the standard event space hourly charges.
How do I book the event space?
1. Get a Quote.
2. Our sales specialist will get back to you within the next working day.
3. Full payment including a RM 500 refundable security deposit must be made within 7 days of receiving the invoice to secure your booking. If payment is not received, your reservation will be canceled. For bookings made within 7 days of the event, full payment is required.
4. After payment is made, you will receive a booking confirmation email.
5. Our outlet representative will contact you and assist you with the event space setup.
How soon can I get the refund of the security deposit?
The security deposit will be refunded within 7-9 working days after the event. The security deposit of RM 500 will be forfeited if there is damage to the event space. An RM 150 cleaning fee will be deducted from the security deposit should we find the cleanliness of the event space has been compromised.
What is the cancellation policy?
You can reschedule your event space booking by contacting our team at least 48 hours before your event to discuss your options. Please note that rescheduling is subject to availability and you are allowed to reschedule the booking once only. If you need to cancel the booking, refunds will only be given for reservations canceled at least 14 days before the event. No refund will be given if you cancel less than 14 days before the event or if the event was rescheduled before.
Is there a minimum duration for the event space usage?
One hour.
Can I hire my catering for the event space at WORQ?
We recommend our panel caterers for all our spaces to facilitate a seamless logistics arrangement. The panel caterer's detail will be shared upon booking confirmation. In the event you appoint your own caterer, there will be a surcharge of RM 100
Can we serve alcohol?
We have no restrictions as long as everything is clean and tidy after the event.
Is technical support provided at the event space at WORQ?
We provide physical assistance with AV systems and offer on-site support during our front desk working hours, 9 am to 6 pm, Monday to Friday only, and remote off-site support during after-work hours. If you require our front desk to be on standby after work hours, there is a charge of RM 40/hour
Can I arrange viewing?
Yes, you can arrange a viewing of our event space by simply walking in.
Can I come in early to set up for the event?
All bookings come with one complimentary hour to allow for setting up an hour before the event. If you need more time for setting up, any additional hours are billed at 50% of the hourly rate.
Will someone be there to greet my guests?
Yes, our friendly front desk team will welcome your guests at the reception and direct them to your event hall during our front desk working hours, 9 am to 6 pm, Monday to Friday only. If you book your event hall for after-hour usage only, you may do a self-check-in. The self-check-in guides will be sent to you upon booking confirmation.
What is All Access?
The All Access Pass lets Private Office, Hot Desk, and Dedicated Desk members use all WORQ locations in Kuala Lumpur and Petaling Jaya for just RM100 more per person each month, members can enjoy the convenience of working from any of our outlets while accessing all our great amenities and facilities. This is perfect for those who travel often or work remotely, giving them flexible workspace options wherever they are.
What is the minimum commitment?
All Access pass is an add-on to your existing membership plan on a monthly rolling basis. You can cancel the All Access pass anytime with a 30-day notice. Please note that activation and cancellation of the All Acces pass will not affect your existing membership plan and tenure.
Can I have 24-hour access to any outlet?
Yes, once your All Access pass is activated, you can enjoy 24-hour access to all our outlets in Kuala Lumpur and Selangor by using your access card.
Are there any requirements to maintain my All Access Pass?
Yes. To maintain eligibility for the All Access Pass at RM100 per month or such other prevailing rate as may be applicable from time to time), members are required to check in at their designated home branch for at least 50% of their visits in each calendar month. This requirement is intended to ensure that each All Access Pass membership remains principally associated with the member’s selected WORQ home branch. Failure to satisfy this requirement may result in a review of the member’s continued eligibility for the All Access Pass.
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