Frequently Asked Question

We know you may have questions about our coworking space and community, so we’ve compiled a list of the most common queries to help you out. If you can’t find what you’re looking for here, feel free to reach out to us directly.

Hot Desk

What is the difference between Hot Desk and Flex Desk?
A Hot Desk is any working desk within our coworking space. A Flex Desk is an additional desk, allowing your team to work on rotation with a minimum of 10 Hot Desk memberships.

How does a Hot Desk work?
You just have to find a desk in the shared office space, plug in, and start working!

Can I use the WORQ outlet as my business address?
Of course, you can! All of our Hot Desk members are entitled to a business address.

Do I get 24-hour access to the workspace?
Yes, on a Hot Desk membership, you can access our outlet any time you want!

Will I have access to other coworking outlets?
You may purchase our All Access pass for an additional RM50 to access all our coworking outlets.

Am I allowed to bring guests?
You are! Feel free to bring 3 (three) people for 3 (hours), free of charge.

How do I get to the WORQ outlet?
It depends on the outlet you choose. All of our outlets are highly accessible by public transit. For WORQ KL Sentral, you can reach from KL Sentral Station. For WORQ Bangsar, the building is attached to the Bangsar LRT station. For WORQ TTDI, you can disembark at MRT TTDI. For WORQ Subang, it is reachable from LRT Subang Jaya. Lastly, for WORQ KL Gateway, there is a link bridge from LRT KL Gateway-Universiti. Super easy!

What are the operational hours of the air conditioner in the outlet?
Normally, the air conditioner is operational from 9 am to 10 pm daily.

Do I have access to the printer?
Yes, you get RM20 free credits for printing. The printing fee is RM0.10 for black & white and RM0.50 for color on A4 paper.

Dedicated Desk

What is a dedicated desk?
A dedicated desk is a reserved workspace that is exclusively yours. It provides you with a private and personalized workspace that is free from distractions and interruptions.

What are the benefits of a dedicated desk?
The benefits of a dedicated desk include increased productivity, a private workspace with no distractions, and flexible membership plans that cater to your specific needs.

Can I customise my dedicated desk?
Yes, you can personalise your desk with your favorite plants, pictures, and other items that make you feel at home. This creates a sense of ownership and responsibility for your workspace, which can motivate you to be more productive.

Do I have access to amenities with a dedicated desk?
Yes, our membership plans come with ample amenities, including access to a fully-stocked pantry with free-flow coffee, meeting rooms, high-speed internet, printing and scanning services, and more.

Can I choose the duration of my membership plan?
Yes, we offer flexible membership plans that cater to your specific needs. You can choose the duration of your membership plan based on your business requirements, whether you need a dedicated desk for a month up to a year.

Can I switch my dedicated desk location?
Yes, we understand that your business needs may change as it grows. If you need to switch your dedicated desk location, you can reach out to us for assistance.

Is there a minimum commitment period for a dedicated desk?
Yes, we require a minimum commitment period of one month for our dedicated desk membership plans.

How do I get started with a dedicated desk?
Simply visit our website, click “Book a Tour,” and choose the location and membership plan you are interested in. Our team will be in touch with you shortly to help you get started.

Can I schedule a tour at WORQ before signing up for a dedicated desk?
Yes, we encourage you to schedule a tour before signing up for a dedicated desk. You can contact us to book a tour and see our outlet for yourself.

Is there a trial period for a dedicated desk at WORQ?
Yes, we offer a one-day trial period for our dedicated desk membership plan. This allows you to experience our facilities and amenities before committing to a membership plan.

Private Office

Will I be sharing my private office with other people?
With a Private Office, you have the workspace to yourself. However, you still have to share amenities such as a lounge area and meeting room with other WORQ members.

Can I use the WORQ outlet where my private office located as my business address?
Of course, you can! All of our members in the Private Office are entitled to a business address.

Do I get 24-hour access to the private office?
Yes, on a Private Office plan, you can access our outlet any time you want!

Am I allowed to bring guests?
You are! Feel free to bring 3 (three) people for 3 (hours), free of charge.

What are the operational hours of the air conditioner in the outlet?
Normally, the air conditioner is operational from 9 am to 10 pm daily.

As a private office member, do I have access to the printer?
Yes, you get RM20 free credits for printing. The printing fee is RM0.10 for black & white and RM0.50 for color on A4 paper.

Virtual Office

What is a virtual office?
A virtual office provides businesses with a professional business address, mail handling services, and administrative support without the need for a physical office space.

How is virtual office different from a conventional office space?
Unlike conventional office spaces, a virtual office provides businesses with a professional business address and access to administrative support without the need for a physical office space.

Can I use my virtual office address as my official business address?
Yes, of course. You can use your virtual office address as your official business address. This can help you establish a more professional image.

What types of mail handling services are included with virtual office?
Our virtual office plan offers a range of mail handling services, including mail and package handling, phone answering and forwarding, and access to a virtual assistant. These services can help you stay organised and focused on your business without having to worry about the administrative tasks.

What kind of discounts do virtual office offer on meeting rooms?
Our virtual office plan offers special discounts on meeting rooms to the members. These discounts can help businesses save money on physical space for meetings or events. Kindly reach out to our friendly Front Desk team for more details.

Flex Desk

What is a flex desk solution?
It is a flexible work option in which you do not have to pay the workspace in full for team that works on a rotational basis. Instead, you can combine a private office and flex desk to save more costs.

How does the flex desk solution work?
For a minimum of 4 frequent users in a private office, you can get other team members who come to the workspace infrequently on a flex desk.

What are the benefits of choosing a flex desk solution?
Flex desk solution would be beneficial for you:

If you have a team of various sizes;
If you demand for flexibility of accessing the workspace;
If you only use the workspace when necessary on a rotational basis; and
If you aim for minimum charges for additional team members.

I still do not get how it works, can you give me a case sample?
Okay, let’s say a company takes private office space for a minimum team volume to be working at a WORQ outlet. Then, the company wants another team member to use the workspace, but on a hybrid working basis.

As a solution the company can combine private office space AND hot desk seats, with a minimum fee under a product called Flex Desk.

Meeting Room

How do I book a meeting room at WORQ?
You can easily book a meeting room at WORQ by clicking “Book meeting room.” Select the room, WORQ outlet, and time slot that meets your needs.

What types of meeting rooms does WORQ offer?
WORQ offers a range of meeting rooms, from a small size that accommodates up to 4 people, to a big size that can fit up to 10 people.

What amenities does WORQ provide with their meeting rooms?
WORQ provides a range of amenities with meeting rooms, including high-speed internet access, a screen and audio system, refreshments, comfortable seating, and professional receptionists.

Can I book a meeting room at WORQ for just a few hours?
Yes, you can book a meeting room at WORQ for as little as an hour, making it a flexible and cost-effective solution for your business needs.

Can I book a meeting room at WORQ for an extended period of time?
Yes, you can book a meeting room at WORQ for as long as you need it, whether it’s for a few hours or several days. Simply let our team know your requirements, and we’ll work with you to book the meeting room to cater to your needs.

Can I bring my own equipment to the meeting room?
Yes, you’re welcome to bring your own equipment, such as laptops or projectors, to the meeting room. However, we already provided all the necessary equipment for your meeting, so there’s no need to worry about bringing your own.

What is the cancellation policy for meeting room bookings at WORQ?
Our cancellation policy varies depending on the size and duration of your booking. It’s best to check with our team to find out the specific cancellation policy for your booking.

Can I book a meeting room at WORQ on short notice?
Yes, you can book a meeting room at WORQ on short notice, subject to availability. However, it’s best to book in advance to ensure that you get the room and time slot you need.

Is parking available at WORQ’s meeting room facilities?
Yes, parking is available at WORQ outlets. Feel free to also come with public transportation, as all of our outlets are either connected or have direct walkway from the train station.

Board Room

How many people can the board room at WORQ accommodate?
The board room at WORQ can accommodate up to 20 people comfortably.

What amenities are available in the board room at WORQ?
The board room at WORQ is equipped with presentation technology, high-speed internet, whiteboards, and markers. Additionally, you can enjoy complimentary water, coffee, and tea during your meeting.

Is parking available at WORQ?
Yes, there is parking available at WORQ.

How can I book the board room at WORQ?
You can book the board room at WORQ by clicking on the “Book board room” button. Select your preferred location and time slot. Fill in the form, make your payment, and board room will be ready to use!

What are the rates for booking the board room at WORQ?
The rates for booking the board room at WORQ vary depending on the duration of the booking. It starts from RM180 hourly.

Can I bring outside food and drinks to the board room at WORQ?
Yes, you are allowed to bring outside food and drinks to the board room at WORQ. However, please be sure to clean up after your meeting and dispose of any trash properly.

Is the board room at WORQ accessible for people with disabilities?
Yes, the board room at WORQ is accessible to people with disabilities. All of our outlets have elevators, and the room is spacious enough to accommodate wheelchairs.

What is the cancellation policy for the board room at WORQ?
The cancellation policy for the board room at WORQ may vary depending on the duration and time of the booking. It is best to contact our team for more information on the cancellation policy.

What other services are available at WORQ?
WORQ offers a range of services and amenities, including coworking spaces, private offices, event spaces, and more. We also have a helpful and friendly front desk team to assist you with your needs.

Event Space

What types of events can be hosted at the event space at WORQ?
The event space at WORQ is suitable for a variety of events, including corporate events, workshops, seminars, product launches, networking sessions, exhibitions, and more.

Can I bring my own catering to the event space at WORQ?
Yes, you are welcome to bring your own catering to the venue. Alternatively, WORQ can provide catering services for your event, offering a range of menu options to suit your needs.

Is parking available at the event space at WORQ?
Yes, there is ample parking available at the venue for both guests and hosts.

Is the event space at WORQ accessible for people with disabilities?
Yes, the venue is fully accessible for people with disabilities, including wheelchair access and disability-friendly restrooms.

Is technical support provided at the event space at WORQ?
Yes, the event space provides technical support for your event. Our team can help you set up and troubleshoot any technical equipment needed for your event.

Can I decorate the event space at WORQ for my event?
Yes, you are welcome to decorate the space to suit your event needs. However, please consult with us beforehand to ensure that your decorations comply with the policies.

Is Wi-Fi available at the event space at WORQ?
Yes, high-speed Internet access is available at the venue for all guests.

What are WORQs’ operational hours?
Mon – Fri: 9 am – 6 pm

Saturday & Sunday: On standby

PH: Closed (Surcharge of RM40 per hour for events outside operational hour)

Can we find out the air-conditioning hours?

OutletHourly Rate (After Hours)Normal Air Conditioning Hours
TTDIRM 70 / hour9am – 10pm (Weekdays)
SubangRM 280 / hour8am – 10pm (Weekdays)
Bangsar SouthRM 200 / hour8am – 10pm (Weekdays)
Mutiara DamansaraWeekdays: RM 170 / hour
Weekends: RM 200 / hour (Minimum 4 hours)
9am – 6pm (Weekdays)
BangsarRM 100 / hour9am – 6pm (Weekdays)
KL SentralRM 100 / hour9am – 6pm (Weekdays)

All Access

I’m interested in WORQ All Access. How does it work?
WORQ All Access allows you to reserve a desk in a shared workspace at all of our locations across Kuala Lumpur & Subang Jaya. It offers greater flexibility than a basic membership of WORQ Private Office, Dedicated Desk, or Hot Desk.

In contrast, basic membership offers hot desks or office spaces at a designated location with a monthly or annual membership. Members of WORQ All Access receive unlimited access to hot desks at all locations, on top of the current membership they have. Additionally, WORQ All Access membership offers high-speed wifi, unlimited coffee and tea during business hours, monthly printing allowance, meeting room credits, and other useful business perks.

What WORQ locations can I access under this plan?
You have access to all of our workspaces, currently in KL Sentral, Bangsar, TTDI, Bangsar South, and Subang Jaya.

Does my WORQ All Access membership include credits for meeting rooms?
Each WORQ All Access subscription comes with free meeting room credits (WORQ points), depending on the basic membership you have. 1 WORQ point equals to RM1. Here is the WORQ points you get:

Private Office: 200 points
Dedicated Desk: 200 points
Hot Desk: 130 points

Are services for packages and mail included in my WORQ All Access membership?
It is based on your basic membership. If you have Private Office membership, mail and package handling are included. However, if you are a member of Dedicated Desk or Hot Desk, you will be charged an additional RM100/month.

Does WORQ All Access membership include printing credits?
Yes, all WORQ All Access members are eligible for 20 WORQ credits for printing during the first sign-up.

Do I get 24-hour access to the workspace?
Yes, on WORQ All Access membership, you can access any of our locations any time you want!

Do I need to book in advance before going to another location?
No need to book, just bring your laptop and work on the go!

What are the operational hours of the air conditioner in the outlet?
Normally, the air conditioner is operational from 9 am to 10 pm daily.